Welcome to LoverHair! These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing or using loverhair.com.au, you agree to comply with and be bound by these terms.
1. General
- This website is operated by First One Australia Pty Ltd (ABN: 40616787940).
- By using this site, you agree to these Terms & Conditions and our Privacy Policy.
- We reserve the right to update or revise these terms at any time without prior notice. Updated terms will be posted on this page with the revised date.
2. Eligibility
By placing an order, you confirm that:
- You are at least 18 years of age.
- You reside in a location where it is legal to purchase and use the products offered.
- You agree to provide accurate, current, and complete information during purchase and checkout.
3. Products & Pricing
- All product descriptions, images, and pricing are intended to be accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to update or change information.
- Prices are listed in AUD and are subject to change without notice.
4. Orders & Acceptance
- Placing an order does not guarantee acceptance. We reserve the right to limit or refuse orders for any reason.
- Once your order is accepted, you will receive a confirmation email outlining your order details.
5. Payment
- We accept payments through secure online gateways.
- By submitting payment information, you warrant that you are authorised to use the chosen payment method and authorise us to charge the applicable amount.
6. Shipping & Delivery
- Shipping time frames provided are estimates only and begin from the date of shipment, not the date of order.
- We are not responsible for delivery delays caused by customs, couriers, weather, or unforeseen circumstances.
For full details, please see our Shipping & Returns Policy.
7. Returns & Refunds
- Change of mind returns are accepted within 7 days of delivery, provided the item is unused and in original condition.
- Please contact us within 7 days of delivery to arrange your return. Customers are responsible for return shipping costs.
- Faulty or damaged items must be reported within 7 days of delivery with supporting photos.
Refer to our Shipping & Returns Policy for full instructions.
8. Intellectual Property
- All content on this website, including text, graphics, logos, images, and designs, is the property of LoverHair or our licensors and protected by copyright and trademark laws.
- You may not use, reproduce, or distribute any content without our written permission.
9. Limitation of Liability
To the fullest extent permitted by law:
- LoverHair is not liable for any indirect, special, incidental, or consequential loss or damage arising from your use of the website or products.
- Our total liability for any claim relating to the products or the website is limited to the amount you paid for the relevant order.
10. Governing Law
These terms are governed by the laws of Victoria, Australia, and any disputes will be resolved in the appropriate courts of Victoria.
11. Contact Information
If you have questions about our Terms & Conditions, feel free to contact us:
📧 Email: sales@firstoneaustralia.com.au
📞 Phone: 1800 212 779
📍 Address: Factory 19, 86-90 Pipe Rd, Laverton North VIC 3026, Australia