At Loverhair, your satisfaction is our priority. We take great care to ensure our products are delivered to you in perfect condition. If for any reason you are not satisfied with your purchase, please review our refund and return policy below.

1. Returns

  • For hygiene and safety reasons, we do not accept returns on opened or used hair care products (shampoo, conditioner, coloring, scalp care, etc.).

  • Returns are only accepted if:

    • You receive a wrong product

    • The item is damaged or defective upon delivery

  • To be eligible for a return, items must be:

    • Unopened and unused

    • In their original packaging

    • Returned within 7 days of delivery

2. Refunds

  • If your return is approved, we will process a refund to your original method of payment.

  • Refunds may take 5–10 business days depending on your bank or payment provider.

  • In cases of wrong or defective products, a full refund will be issued (including shipping fees, if applicable).

3. Replacements/Exchanges

  • Instead of a refund, you may request a replacement product (subject to stock availability).

  • If the product you ordered is unavailable, we will issue a refund.

4. Non-Returnable/Non-Refundable Items

We cannot accept returns, refunds, or exchanges for:

  • Opened or used products

  • Products purchased during clearance/sale events (unless damaged or defective)

  • Gift cards or promotional items

5. How to Request a Return or Refund

To request a refund, replacement, or report a damaged/incorrect product:

  1. Contact our Customer Support within 7 days of receiving your order.

  2. Provide your order number, product details, and photo evidence of the issue.

  3. Our team will review your request and guide you through the return/refund process.

6. Shipping Costs for Returns

  • If the return is due to our error (wrong, defective, or damaged product), Loverhair will cover return shipping costs.

  • If the return is due to personal reasons (e.g., change of mind), the customer is responsible for return shipping fees (if allowed).

Contact Us

Loverhair – Customer Support
📧 Email: sale@firstoneaustralia.com.au
📞 Phone: +61 2 9723 8820
📠 Fax: +61 2 9727 2533
🏢 Main Office: 17-23 Chadderton St, Lansvale NSW 2166, Australia