At LoverHair, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website loverhair.com.au or make a purchase.
By accessing or using our Site, you consent to the practices described in this policy.
1. Information We Collect
We may collect personal information in several ways, including when you:
- Create an account or place an order
- Subscribe to our newsletter
- Contact customer support
- Browse or interact with the Site
Types of Information Collected
Personal Data
Examples include your name, email address, phone number, billing/shipping address, and payment information.
Usage Data
This includes data collected automatically such as IP address, browser type, device information, pages visited, and time spent on the Site.
Marketing Data
If you opt-in, we collect preferences for receiving promotional communications.
2. How We Use Your Information
We use the information we collect for purposes such as:
- Processing and fulfilling orders
- Communicating order status and customer support
- Personalising and improving your shopping experience
- Sending marketing updates (only with your consent)
- Detecting and preventing fraud or illegal activity
- Complying with legal obligations
3. Sharing Your Information
We may share your information:
- With service providers who assist with shipping, payment processing, hosting, marketing, and analytics
- With law enforcement, government authorities, or third parties when required by law
- In connection with business transfers such as mergers or sales of assets
We do not sell your personal information to third parties.
4. Cookies & Tracking TechnologiesOur Site uses cookies, web beacons, and similar technologies to:
- Enhance site functionality
- Remember preferences
- Analyse site traffic and usage patterns
You can choose to disable cookies through your browser settings; however, some features may not function correctly without them.
5. Marketing Communications
If you subscribe to our newsletter or opt-in for promotions, we may send you marketing emails or SMS messages.
You can unsubscribe at any time by:
- Clicking “unsubscribe” in the email
- Contacting us directly
6. Data Security
We implement reasonable security measures to protect your data. While we strive to protect your information, no system can guarantee 100% security. By using our Site, you acknowledge and accept this risk.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. You should review the privacy policies of those sites before providing any personal information.
8. Your Rights
Depending on your location, you may have the right to:
- Access personal information we hold about you
- Correct or update your data
- Request deletion of your data
- Object to or restrict certain processing
To exercise any rights, please contact us using the details below.
9. Children’s Privacy
Our Site is not directed at children under 16. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted here with a revised “Effective Date.” We encourage you to review this page periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 Email: sales@firstoneaustralia.com.au
📞 Phone: 1800 212 779
📍 Address: Factory 19, 86-90 Pipe Rd, Laverton North VIC 3026, Australia
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